Our Promise
our Promise
Our Promise: The Yard Art Platinum Guarantee
At Yard Art: Outdoor Living, we are dedicated to delivering the highest quality products and exceptional service. Our Platinum Promise ensures you receive unbeatable value. If you find the same item at a lower price elsewhere, we will match it—guaranteed. Additionally, if you discover a lower price within 30 days of your purchase, we will gladly refund the difference. Shop with confidence, knowing that Yard Art stands by its commitment to providing the best deals and customer satisfaction.
Delivery and Pick Up
Delivery and Pick Up: Seamless Service for Your Convenience
Yard Art: Outdoor Living provides a full-service delivery experience to ensure your new outdoor furniture is perfectly set up and ready to enjoy. For a nominal fee, our professional delivery team will deliver, assemble, and position your furniture to your satisfaction. During your purchase, you and your salesperson will schedule a delivery date, and the day before, our team will provide a two-hour delivery window for your convenience.
Prefer to pick up your furniture? Our warehouse is located at 1850 Diplomat Dr, Suite 200, Farmers Branch, TX 75234. To ensure a smooth pickup experience, please inform your salesperson of your intended pickup date and time. Our team will prepare your furniture in advance to minimize your wait. Directions to our warehouse are available on our store locations page. Please note: for safety and liability reasons, our Warehouse team cannot secure your furniture to your vehicle, so be sure to bring the necessary materials to do so. Our team will be happy to assist in loading your items.
Service Promise
Service Promise: Your Ultimate Outdoor Living Experience
At Yard Art: Outdoor Living, we are dedicated to delivering the absolute best shopping experience. We stand behind our products with a comprehensive promise of price, satisfaction, and quality—ensuring you get the best value and service every time you shop with us.
Inspection of Furniture
Inspection of Furniture: Ensuring Quality from Store to Home
At Yard Art: Outdoor Living, we thoroughly inspect your furniture before loading to ensure top-notch quality. However, we highly encourage you to inspect your items upon receipt. If you notice any issues or imperfections, please inform your salesperson immediately. In many cases, we can quickly address and resolve the problem with a convenient service call, ensuring your complete satisfaction.
Returns
In-Stock Returns: Hassle-Free and Transparent
At Yard Art: Outdoor Living, we accept returns and exchanges within 7 days of the original purchase date, provided the items are in NEW condition and accompanied by the original sales receipt. Please note that returns and exchanges are subject to a 20% restocking fee.
For purchases made by check or cash, there will be a 10-day waiting period, with refunds issued by check from our home office. Credit card purchases will be refunded to the original card used at the time of purchase, and refunds can be processed the same day, pending approval. Please be aware that delivery and installation fees are non-refundable.
Special & Custom Orders
All special or custom orders are non-returnable and non-exchangeable. Since these items are uniquely crafted to your specifications, they cannot be taken back. Customers have a 3-day window from the date of purchase to cancel or make changes to special orders. Beyond this period, the order is final, and the furniture belongs to the customer.